Prospective clients search for legal help at all hours — often in distress. LawChat ensures that when they land on your firm's website, they receive an immediate, professional response and their details are captured ready for your team in the morning.
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Prospective clients do not search for legal help on a schedule. A divorce enquiry arrives at 11 PM. A business contract dispute lands on a Saturday. An accident victim searches from a hospital waiting room on a Tuesday afternoon while your receptionist is at lunch.
Without an intelligent first-response system, every one of these enquiries either bounces to a competitor or submits a contact form and waits — often days — for a follow-up by which time they have moved on. LawChat changes that equation entirely.
LawChat's intake workflow is designed to collect everything a fee earner needs before they spend a single minute of their time on an enquiry.
A prospective client visits your website and starts a conversation. The AI greets them professionally in seconds — at any hour.
From the opening message, the AI identifies the practice area — family, commercial, employment, criminal, conveyancing — and routes accordingly.
The AI guides the client through structured intake — situation summary, urgency, budget awareness, and conflict-check information — conversationally, not as a cold form.
Name, phone number, preferred contact time, and email are collected and validated. The client is confirmed receipt and given a realistic expectation of next steps.
A complete case note lands in the relevant solicitor's queue. No redundant discovery. No starting from scratch. The first call is already halfway to a retainer.
Create named departments for each practice area. The AI detects intent and routes automatically — no client effort, no misdirected enquiries.
Captures asset details, children's arrangements, urgency, and preferred solicitor gender for sensitive matters before any consultation is scheduled.
Qualifies buyers and sellers by transaction value, chain complexity, and expected timeline — routing to residential or commercial property teams accordingly.
Captures company name, dispute value, and counterparty jurisdiction for contract, IP, company formation, and regulatory matters.
Identifies whether the client is employer or employee, captures dismissal or tribunal timeline, and routes to appropriate ACAS-aware specialists.
Captures accident date (critical for limitation periods), injury description, and whether liability is disputed — routing to PI or clinical negligence specialists.
Detects urgency of police custody or court hearing dates, captures charge details, and escalates to the duty solicitor team immediately when needed.
Handles sensitive estate enquiries with appropriate tone — capturing estate complexity, disputed will flags, and preferred meeting format for elderly clients.
Captures current visa status, deadline urgency, family members involved, and home nationality — routing to the relevant immigration specialist or OISC-registered adviser.
A complete hybrid AI chat platform designed around the specific workflow and compliance obligations of UK legal practice.
Upload your practice area guides, fee information, process FAQs, and client factsheets. The AI answers from your content only — never generic legal information that may be incorrect, outdated, or out of scope for your jurisdiction. Update your documents at any time; changes take effect within minutes.
Design your client intake process visually — no code required. Build conditional branches based on area of law, urgency, matter value, or client type. Set automatic escalation triggers for criminal duty situations, injunction urgency, or court deadline proximity. Each practice area can have its own bespoke intake sequence.
When your team goes offline, LawChat doesn't. The AI continues the full intake process for every enquiry that arrives overnight, at weekends, and over bank holidays. Your fee earners begin each day with a fully briefed queue — ready to call back, not ready to discover.
Understand your enquiry pipeline in detail: which practice areas receive the most interest, at what times of day, with what conversion rate from enquiry to retained client. Identify under-resourced areas and measure the ROI of specific marketing campaigns by tracking enquiry source to case outcome.
Precise permissions for partners, fee earners, paralegals, and administrative staff. Full audit trail of all conversation access, data exports, and configuration changes — meeting the accountability requirements of your ICO registration and supporting compliance with Solicitors Regulation Authority practice management standards.
When a prospective client needs immediate human engagement — a criminal duty call, an injunction situation, or a distressed vulnerable client — the AI escalates instantly to an available solicitor with complete conversation context. The transition is smooth and the solicitor is informed before they type a word.
LawChat was built with the understanding that law firms operate under a distinct set of data and professional obligations. Every architectural decision was made with UK GDPR, the SRA Code of Conduct, and ICO accountability requirements in mind.
All conversation transcripts, client details, and knowledge base documents are stored exclusively on UK servers. No data is transferred to offshore AI infrastructure or processed outside UK jurisdiction.
The AI answers only from your uploaded firm content — process guides, FAQs, fee structures. Any query requiring case-specific legal opinion is immediately escalated to a qualified solicitor via the handoff system.
Conversation data is isolated per firm. No data is commingled with other organisations. Role-based access ensures only authorised personnel can access client enquiry details.
Complete logs of all data access, exports, and configuration changes are maintained and exportable — supporting your firm's ICO accountability obligations and internal data governance requirements.
Legal services research consistently demonstrates that a prospective client who contacts more than one firm almost always retains the one that responds first — not the most prestigious, not the most experienced, but the fastest. In an era when landing pages compete, paid search budgets are enormous, and consumers expect digital responsiveness, the firm that responds to an online enquiry within minutes converts at a rate many times higher than one that responds the next working day.
The arithmetic of missed enquiries is sobering. A busy firm website receiving fifty enquiries per month, with a 30% miss rate outside office hours and a 20% lead-to-client conversion rate, is leaving ten cases per month unrealised. At an average matter value of £2,000, that is £20,000 per month of foregone revenue — from enquiries that landed on the website but received no answer in time. LawChat eliminates this entirely.
A fully autonomous AI chatbot is inappropriate for legal intake for several distinct reasons. First, it may inadvertently provide information that constitutes unregulated legal advice if not properly constrained. Second, it lacks the human empathy required to handle distressed clients sensitively — someone in the middle of a difficult divorce or facing criminal charges is not a support ticket to be resolved. Third, it cannot exercise the genuine judgement needed to decide when urgency warrants immediate escalation.
The hybrid model solves all three concerns. The AI handles the structured, process-oriented elements of intake — gathering information, answering factual questions about your firm's services from your uploaded content, routing to the correct team. The moment any situation requires human empathy, professional judgement, or case-specific assessment, a qualified member of your team takes over with complete context already in hand. The AI is a tool for your people — not a replacement for them.
Law firms using any client-facing digital communication tool must ensure their data handling is fully consistent with UK GDPR obligations and the SRA's requirements around client confidentiality. When considering live chat platforms, several questions are essential: Where is the data stored? Who has access to conversation transcripts? Are there adequate data processing agreements in place? How long is data retained?
LawChat stores all data exclusively within UK data centres, providing straightforward answers to all of the above. Firms should update their privacy notices to reference the live chat channel under the transparency obligation. A data processing agreement is available for firms that require it for their own data governance documentation. No personal data is used to train the underlying AI models — your clients' information remains entirely within your firm's data environment.
Most law firm websites function as digital brochures — presenting the firm's services and credentials but providing no mechanism for immediate conversion. The typical visitor arrives, reads a practice area page, and faces a choice between calling (during office hours only), submitting a contact form (and waiting), or leaving for a competitor who offers a more immediate response. Live chat fundamentally changes this dynamic.
When a prospective client can initiate a conversation at any point during their visit — and receive a response within seconds — the probability of engagement increases dramatically. The psychological barrier of telephoning a law firm, which many consumers find intimidating, is removed entirely. Enquiries from demographics that strongly prefer digital-first communication — younger clients, international clients, clients with anxiety or communication difficulties — are routinely captured by firms with live chat and routinely lost by those without it.
From sole practitioners to large multi-office firms — LawChat scales with your team without long-term lock-in.
1 fee earner account included
Up to 20 fee earners · +£14.99/mo per additional
For large firms, chambers, and multi-office groups
No. The AI is powered by your uploaded documents — practice area guides, process FAQs, your firm's fee information. It will never provide case-specific legal opinions. Any query approaching regulated legal advice is escalated to a qualified solicitor immediately via the handoff system. This boundary is built into the platform design, not left to manual configuration.
Yes. All data is stored exclusively within UK data centres. No client data is transferred offshore or used to train external AI models. A full audit trail is maintained. Firms should update their privacy notice to reference the chat channel as a data collection mechanism, as required by UK GDPR transparency obligations.
Yes. The Visual Workflow Builder (Business plan and above) lets you create bespoke intake sequences for each practice area, with conditional branches based on matter type, urgency, and client profile. Each department — Family, Commercial, Employment, Criminal, and so on — has its own named queue and can have its own AI personality and intake logic.
Out-of-hours mode activates automatically when all fee earners are offline. The AI continues taking enquiries, running the full intake sequence, and capturing all necessary information. When the firm opens, each overnight enquiry appears as a complete case note in the relevant solicitor's queue — fully briefed and ready to action immediately.
Most firms are live within 15 minutes. Create your account, paste a single JavaScript snippet into your firm website's footer (or have your web developer do so), and upload your first practice area guide. The chat widget is active immediately. Practice area routing and custom intake workflows can be configured progressively.
No. Adding LawChat to a website requires pasting one line of JavaScript into the page footer — the same process as adding Google Analytics or a cookie consent tool. Most legal secretaries and practice managers can complete this independently. Full guidance is provided in the setup wizard and our documentation.
Start your free trial and ensure that no enquiry — at any hour — leaves your website without a professional response.